Apps / Lookahead: Read-only Gantt for Jira / Support

Support

Lookahead: Read-only Gantt for Jira

Support is by email, direct to the person who builds the app. There is no ticket portal to sign up for and no queue to sit in.

What to include

The more of this you can give, the faster this gets solved. None of it is required.

• What you expected to see, and what you saw instead.
• The space (project) key, and a work item key if one is involved.
• Any message Lookahead showed you, copied out or screenshotted.
• Your browser, and whether you use Jira's light or dark theme.
• Whether it happens every time, or only sometimes.

Please don't send credentials, API tokens or passwords. Nobody supporting this app will ever ask you for one.

Before you write

These four cover most of what people ask. The documentation has the full detail.

A work item is missing from the timeline.

It almost certainly has no dates. The toolbar shows N without dates; select it for the list. Also check View → Done work items and the Levels menu, either of which can hide a row deliberately.

Bars are using the wrong start date.

Open Date settings, the gear icon, and pick the field your site actually uses for start dates. Lookahead guesses, and on some sites it guesses wrong.

I can't change a shared view.

Only the person who created it can. Use Save as… to take your own copy, then edit that.

The timeline says the subscription isn't active.

A Jira admin can renew it in Jira settings → Apps → Manage apps. Saved views are never deleted while a subscription is inactive.

What support covers

• Problems with the app: something broken, wrong, slow or confusing.
• Questions about how it works, including anything the documentation doesn't answer.
• Bug reports and feature requests. Both are welcome, and both get a real answer.

Lookahead only reads Jira, so a problem in the app cannot change or damage your work items. Whatever has gone wrong, your data is intact.

Billing, invoices, refunds and cancellations are handled by Atlassian, not by us. Raise those through the Atlassian Marketplace, which is where the purchase is made. See the licence terms.

Reporting a security issue

Email support@dripwork.dev with the detail, and please give us a chance to fix it before disclosing it publicly. Security reports are answered ahead of everything else.

Atlassian and Jira are trademarks of Atlassian Pty Ltd. Lookahead is an independent app and is not made or endorsed by Atlassian.